Phone: 866.469.6120
Email: sales@filestuff.ca

Frequently Asked Questions

We host your data in our secure server rooms, (Strategically located in Central Canada) in Saskatoon, Saskatchewan.  We are a subsidiary of BlackSun Inc.

Supported browsers are:

  • Mozilla Firefox 3.0+
  • Google Chrome 4.0+
  • Internet Explorer 8.0+
  • Apple Safari 5.0+
  • Opera
  • Flock.

For Client: FileStuff client agent supports both 32 bit and 64 bit environment for Windows and Mac OSes. We have a single installer that contains both 32 bit and 64 bit exe. During the installation, based on the architecture (32 or 64 bit), the appropriate exe will be installed.

Windows: Windows 8, 7, Vista, XP, Windows Server 2012/2008/2003

Mac: Mac OS X 10.10+ (Yosemite), Mac OS X 10.6.x (Snow Leopard), 10.7.x (Lion) and 10.8 ( Mountain Lion) for Intel PCs

FileStuff supports Android 2.2 & above and iOS 4.3 & above mobile platforms. Other mobile users can leverage the rich HTML5-powered mobile website by logging into the portal.  Apps for Apple and Android devices are also available at the links below.

APPLE APP STORE  GOOGLE PLAY  AMAZON APPSTORE

You can share your files and folders by generating a unique link with the Share icon, which then presents an option to send the link to an email address or the specific users you would like to share the files with. Once shared, all the users will get a email notification with a public link to the file to download and view.  All files and folders can also be setup with a “time expiration" limit so that your files are only shared for a specific period of time.

The admin can navigate to any customer/user accounts created  can manage all the account settings for them but cannot access any of the user’s data.

In the Filestuff environment, you can collaborate on folders only with other Filestuff users or groups or by emailing a secure link.  Sharing a secure link can be password protected as well as sent with a time limited expiration date.

The files and folders which are deleted in original location and from the FileStuff.ca server web console can be accessed by clicking on the ‘Deleted Files’ link. You can select multiple files and choose the ‘Restore' option from the web console.  The files which are marked as deleted in server will not be removed until you select the ‘Delete Permanently’ option.

You can upload the files to FileStuff server in two methods. One is through FileStuff client agent that can be downloaded to your desktop, which does not have any file size limit to upload and download files. The other method is using ‘Upload’ option in the web console which is restricted to 128 MB of file size when uploading through the browser.

You can manage unlimited number of file versions in FileStuff. Version count-based retention policy will be supported in our future version.

Yes, the latest version of the Filestuff  ("OwnCloud”) iOS app allows the users to upload their images and videos from their iPhone/iPad/iPod Touch.

Regarding our conflict resolution approach, when 2 users edit the same file residing in their respective FileStuff  folders, whoever saves first will have their version updated in the server. However, the second user will not lose their changes. They will receive the version updated by the first user through file sync mechanism and this will be renamed in a standard and suitable manner to indicate that it is in conflict with the user's local version. Actually both users will have both the versions available - one updated by themselves and one in conflict with their updates. Both users have the ability to manually manage the merging of the other user's changes.

All the files under the FileStuff Folder will be automatically synced to the server.

No, there is no limit in size for the files to upload and download. If the file downloaded from FileStuff server UI is more than 5MB, FileStuff will download as ' [filename /].zip' file. If you are uploading files through File Upload feature from the FileStuff server webconsole, then the upload file limit is restricted to 300MB.

No, using Rsync algorithm only the changed bytes will be transferred after initial original file upload, that is, delta synchronization.

Client side bandwidth throttling is very much part of our roadmap and same will be available in our future releases.

Network Details

Our Network Operations Centres (NOC) takes a customer oriented approach to providing technical support.  We understand that your business is important to you in all aspects (internet  connectivity, phone, email services, website, and access to backups).

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